TERMS AND CONDITIONS OF THE ONLINE STORE MRQUOKKI.PL
(Last update: 22.03.2026)
§1 General provisions
The online store available at mrquokki.pl is operated by:
Mr.Quokki Sp. z o.o.
ul. Bolesława Chrobrego 41/C
31-428 Kraków, Poland
NIP: 6762681415
These Terms and Conditions define the rules for using the store, placing orders, payments, delivery, returns, and complaints.
Only a natural person (consumer) may be a customer of the store.
Placing an order constitutes acceptance of these Terms and Conditions.
§2 Contact
Contact with the Seller is possible via:
Email: mrquokki@gmail.com
Phone: +48 512 039 028
§3 Offer and prices
All prices are given in the appropriate currency and include taxes (if required).
Prices do not include delivery costs — these are indicated during the ordering process.
The Seller reserves the right to change prices and the offer without prior notice.
§4 Placing orders
Orders can be placed 24/7 via the website.
After placing an order, the customer receives confirmation via email.
The sales contract is concluded at the moment the order is confirmed.
Changing or cancelling an order after it has been placed may not be possible due to the fast processing time.
§5 Payment methods
Payments are processed via a payment operator (e.g., Stripe).
Available methods:
Delivery is carried out worldwide.
Available delivery methods:
For orders outside the EU, the customer bears all customs duties and import taxes.
§7Right of withdrawal (returns)
The consumer has the right to withdraw from the contract within 14 days from receiving the goods without giving any reason.
To exercise the right of withdrawal, the customer must inform the Seller via email:
mrquokki@gmail.com
The goods must be returned within 14 days to the address:
Mr.Quokki Sp. z o.o.
ul. Mariana Langiewicza 6
31-425 Kraków, Poland
Download form
§8 Return conditions
The returned product must:
The customer is responsible for any diminished value of the goods resulting from use beyond what is necessary to establish their nature, characteristics, and functioning.
§9 Refunds
The refund includes:
The Seller may withhold the refund until the goods are received.
§10 Complaints (statutory warranty)
The Seller is liable for the conformity of the goods with the contract in accordance with applicable law.
In the case of a defect, the customer has the right to:
mrquokki@gmail.com
Complaints are processed within 14 days.
§11 Damaged products or incorrect order
In case of receiving a defective or incorrect product, the customer should contact the Seller immediately.
It is recommended to include photographic documentation.
In such cases, the return costs are covered by the Seller.
§12 Promotions and special offers
In the case of promotional offers (e.g., 2 for 1):
The Seller is not liable for:
The consumer may use out-of-court dispute resolution methods.
The EU ODR platform is available at:
https://ec.europa.eu/consumers/odr
§15 Personal data
Personal data is processed in accordance with applicable GDPR regulations.
Details are provided in the Privacy Policy.
§16 Final provisions
These Terms and Conditions may be amended.
Polish law applies to contracts.
In matters not regulated herein, the provisions of Polish law shall apply.
(Last update: 22.03.2026)
§1 General provisions
The online store available at mrquokki.pl is operated by:
Mr.Quokki Sp. z o.o.
ul. Bolesława Chrobrego 41/C
31-428 Kraków, Poland
NIP: 6762681415
These Terms and Conditions define the rules for using the store, placing orders, payments, delivery, returns, and complaints.
Only a natural person (consumer) may be a customer of the store.
Placing an order constitutes acceptance of these Terms and Conditions.
§2 Contact
Contact with the Seller is possible via:
Email: mrquokki@gmail.com
Phone: +48 512 039 028
§3 Offer and prices
All prices are given in the appropriate currency and include taxes (if required).
Prices do not include delivery costs — these are indicated during the ordering process.
The Seller reserves the right to change prices and the offer without prior notice.
§4 Placing orders
Orders can be placed 24/7 via the website.
After placing an order, the customer receives confirmation via email.
The sales contract is concluded at the moment the order is confirmed.
Changing or cancelling an order after it has been placed may not be possible due to the fast processing time.
§5 Payment methods
Payments are processed via a payment operator (e.g., Stripe).
Available methods:
- payment card (Visa, Mastercard)
- BLIK
- Przelewy24
- Apple Pay / Google Pay
- Funds are charged at the moment of order processing.
Delivery is carried out worldwide.
Available delivery methods:
- InPost
For orders outside the EU, the customer bears all customs duties and import taxes.
§7Right of withdrawal (returns)
The consumer has the right to withdraw from the contract within 14 days from receiving the goods without giving any reason.
To exercise the right of withdrawal, the customer must inform the Seller via email:
mrquokki@gmail.com
The goods must be returned within 14 days to the address:
Mr.Quokki Sp. z o.o.
ul. Mariana Langiewicza 6
31-425 Kraków, Poland
Download form
§8 Return conditions
The returned product must:
- be unused
- be undamaged
- include original packaging (if possible)
The customer is responsible for any diminished value of the goods resulting from use beyond what is necessary to establish their nature, characteristics, and functioning.
§9 Refunds
The refund includes:
- the cost of the product
- the cost of the cheapest available delivery to the customer
- receiving the returned goods, or
- receiving proof of their return
The Seller may withhold the refund until the goods are received.
§10 Complaints (statutory warranty)
The Seller is liable for the conformity of the goods with the contract in accordance with applicable law.
In the case of a defect, the customer has the right to:
- repair
- replacement
- price reduction
- withdrawal from the contract
mrquokki@gmail.com
Complaints are processed within 14 days.
§11 Damaged products or incorrect order
In case of receiving a defective or incorrect product, the customer should contact the Seller immediately.
It is recommended to include photographic documentation.
In such cases, the return costs are covered by the Seller.
§12 Promotions and special offers
In the case of promotional offers (e.g., 2 for 1):
- the return must include the full set
- otherwise, the discount will be cancelled
- the gift must be returned
- or its value will be deducted from the refund
The Seller is not liable for:
- delays caused by carriers
- incorrect data provided by the customer
The consumer may use out-of-court dispute resolution methods.
The EU ODR platform is available at:
https://ec.europa.eu/consumers/odr
§15 Personal data
Personal data is processed in accordance with applicable GDPR regulations.
Details are provided in the Privacy Policy.
§16 Final provisions
These Terms and Conditions may be amended.
Polish law applies to contracts.
In matters not regulated herein, the provisions of Polish law shall apply.
